Troubleshooting and common questions

Most problems have a quick fix. Here are the ones we hear about most.

An import didn’t come out right

Some pages, posts, and photos are formatted in unusual ways. After importing, you can edit the recipe to fix any missing or incorrect details. See Import a recipe from a link, from social and video, or from photos. If a specific source never imports cleanly, email support@heyexpo.com with the link or photo so we can improve it.

A recipe doesn’t match my taste

Expo gets to know your taste as you use it. Cook a few recipes, leave ratings, and react to suggestions (love, maybe, or not for me). Recommendations sharpen quickly once Expo has a little signal from you. See Your taste profile and match score.

”Hey Expo” isn’t responding

Make sure you’ve turned on “Hey Expo” on Home in Settings → Voice, and that you’re on the Home tab — that’s the only place the wake word listens. In a noisy kitchen, try saying it again a bit more clearly. You can always tap through a recipe by hand instead. For setup details, see The “Hey Expo” voice assistant.

I’m not getting timer alerts

Check that notifications are enabled for Expo in Settings → Notifications and in your device’s system settings. Cooking timers use time-sensitive notifications so they can reach you while you’re cooking.

I can’t sign in

Use the password reset option on the sign-in screen. If you’ve turned on Face ID or Touch ID and it isn’t working, you can still sign in with your email and password. See Creating an account and signing in. Still stuck? Email support@heyexpo.com.

Something else

Tap the chat bubble to ask the support assistant, or reach the team any time at support@heyexpo.com.